SHIPPING
Most orders generally ship within 1-2 business days if all items are available, however, some orders may require 2-3 days. We will notify you of any backorders and an expected ship date. We use UPS for all shipments. All UPS shipping options (Ground, 2 Day, and Overnight) must take into account a 2 business day processing time before shipping. Orders placed on a Friday will be processed and shipped the following business day. For example, an order placed on a Friday afternoon might ship as late as the following Wednesday.

A signature is required upon delivery. UPS will make three delivery attempts to your shipping address. After the third attempt, they will hold the package at their warehouse for you to pick up. John Robshaw Textiles is not responsible for additional shipping fees if you do not pick up your package. Customers may choose to waive the signature requirement by selecting the "Ship with no signature required" button at checkout. You should be aware that if you choose this option that you are releasing John Robshaw Textiles from any responsibility for the package once it is dropped off at your door. Please note, UPS does not deliver to P.O. boxes. Rates apply to shipping in the Continental United States only. For rates outside of the US, please email customerservice@johnrobshaw.com

WEB PROMOTION CODES
Promotional codes apply to full-price items only.

PAYMENT
We accept Visa, Mastercard, and American Express.

TAXES
All applicable taxes will be applied to orders with in New York State.

RETURNS
If you are unsatisfied with your purchase, you may return the product for a full refund, less shipping charges within 15 days of order receipt. Product must be in original packaging to receive a refund. Return package must include the provided return card, or a printed version of the return form found here.

Please make sure you send the return back to our showroom, NOT our warehouse in Clifton, NJ. The correct address is:

JOHN ROBSHAW TEXTILES
245 West 29th Street
Suite 1501
New York, NY
10001

All return shipments unaccompanied by paperwork will be subject to a 20% restocking fee.
All sale product is FINAL SALE. No returns or exchanges will be accepted. If you do send sale product back to us it will be shipped back to you at your own expense.

All items in our Souk Section are FINAL SALE. No returns or exchanges will be accepted. If you do send Souk items back to us they will be shipped back to you at your own expense.

A NOTE ABOUT OUR PRODUCTS
Because all product is handcrafted, there may be slight variations in color, texture and finish.We do not consider these flaws, but rather an indication of our product uniqueness.

PRIVACY POLICY & TERMS OF USE

Thank you for visiting johnrobshaw.com and reviewing our Privacy Policy. Your privacy is important to us, so we have outlined below our policy on how we handle your personal information. This Privacy Policy does not describe information collection practices on other sites, including those linked to or from the Web Site.

COLLECTED INFORMATION
Personal information you provide to us while creating or updating an account and at checkout (ie: name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on our secure web server and our internal systems. We also use cookies to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.

OUR EMAIL LIST
We offer those who sign up for our email list advance notice of sales, new merchandise, store openings, and other John Robshaw news. Email addresses collected at johnrobshaw.com are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to be removed from our email list, please contact us at info@johnrobshaw.com. We will remove your name from our email list as soon as possible.

SECURE SHOPPING
Orders placed on our site are encrypted using SSL technology, so your transactions are protected. With SSL implemented on both the client and server, information sent via the internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL.

INDEMNIFICATION
You agree to indemnify, defend and hold harmless John Robshaw Inc. and its members, managers, officers, employees, agents and the assigns of same, from and against any and all loss, costs, expenses (including reasonable attorney's fees and expenses), claims, damages and liabilities related to or associated with your use of the Web Site and any violation of this Privacy Policy by you.

GOVERNING LAW AND JURISDICTION
This Privacy Policy constitutes a contract made under and shall be governed in accordance with the laws of the State of New York.

CONTACT INFORMATION
Questions or comments regarding johnrobshaw.com should be sent by email to info@johnrobshaw.com or by U.S. mail to John Robshaw Textiles; 245 W. 29th Street, Suite 1501, New York, NY 10001.

WEBSITE TERMS OF USE
These Terms Of Use set forth the terms and conditions that apply to your use of johnrobshaw.com. By using the web site (other than to read this page for the first time), you agree to comply with all the Terms of Use set forth herein. The right to use the Web Site is personal to you is not transferable to any other person or entity.

COPYRIGHT
The materials found on the Web Site are protected by the United States and other copyright laws, except for works of the United States Government pursuant to 1 U.S.C. Section 105. The selection, arrangement, and presentation of all materials (including information in the public domain) and the overall design of johnrobshaw.com are copyrighted April 2007. Permission is granted to view and print materials for the non-commercial purpose of viewing, reading, and retaining for reference. Any other copying, distribution, retransmission or modification or information or materials on this site, whether in electronic or hard copy form, without the express prior written permission of john Robshaw, is strictly prohibited.

TRADEMARKS
All purchasable items on site are trademarks or service marks of John Robshaw Inc.

AVAILABILITY
Many of our featured items are selected in limited quantities and, because of their limited availability, their stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on johnrobshaw.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us at info@johnrobshaw.com.

COLORS
We have made every effort to display as accurately as possible the colors of our products on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

LINKS TO THIRD-PARTY WEBSITE
Johnrobshaw.com may provide hyperlinks to third-party web sites as a convenience to users of the Web Site. Johnrobsaw.com does not control third-party web sites and is not responsible for the contents of any linked-to third-party web sites or any hyperlink in any third-party Web Site. Johnrobshaw.com will have no liability to any entity for the content or use of the content available through such hyperlink.

NO REPRESENTATIONS OR WARRANTIES; LIMIATIONS ON LIABILITY
JOHN ROBSHAW TEXTILES DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORESEMENTS WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE WEB SITE, THE MATERIALS, ANY PRODUCTS, INFORMATION, INFORMATION OR SERVICE PROVIDE THROUGH THE WEB SITE, OR ANY SITES LISTED THEREIN, AND THE WEB SITE WILL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. THE WEB SITE DOES NTO WARRANT THAT IT WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN IT WILL BE CORRECTED. THE WEB SITE IS PROVIDED ON AN AS IS, AS AVAILABLE BASIS.

IN NO EVENT WITH THE WEB SITE OR ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, AND THE ASSIGNS OF SAME BE LIABLE FOR (1) ANY INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THAT LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE WEB SITE, THE MATERIALS OR ANY INFORMATION, OR TRANSACTION PROVIDED ON THE WEBSITE OR DOWNLOADED FORMT HE WEBSITE, EVEN IF THE WEB SITE OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (2) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS OR OTHER INACCURACIES IN THE WEB SITE, THE MATERIALS AND/OR LISTINGS OR INFORMATION DOWNLOADED THROUGH THE WEB SITE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OR LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU IN SUCH STATES, THE WEB SITE'S LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

CHANGES TO THE TERMS OF USE
John Robshaw Textiles reserves the right to change these Terms of Use at any time by posting new Terms of Use at this location. You can send e-mail to info@johnrobshaw.com with any questions relating to these Terms of Use.