We use UPS for all shipments. Once an order has been placed, it will be processed within 24-48 hours. After processing, the order will be sent to the warehouse for shipment. All UPS Ground orders will be shipped from our warehouse within 5-7 business days. UPS Priority orders received by 11:00 AM, Monday-Friday, will be shipped the same day. UPS Priority orders placed after 11:00 AM will be shipped out the following business day.
Please note that all shipments require a signature upon delivery
.UPS will make three delivery attempts to your shipping address. After the third attempt, they will hold the package at their warehouse for you to pick up. John Robshaw Textiles is not responsible for additional shipping fees if you do not pick up your package.Customers may choose to waive the signature requirement by selecting the "Ship with no signature required" button at checkout. You should be aware that if you choose this option that you are releasing John Robshaw Textiles from any responsibility for the package once it is dropped off at your door.
Please note, UPS does not deliver to P.O. boxes. Please note, pillows with back ordered inserts will not ship until both the pillow and the insert are available.
When your items have shipped, you will receive an email from UPS with tracking information and shipping status. Please note, all merchandise is manufactured overseas and the expected delivery dates on backordered items are subject to change. The backorder dates listed online are based on sea shipments (via boat). If goods are held in customs, these dates can extend. We will notify you of any backorders and an expected ship date.
INTERNATIONAL SHIPPING (including orders shipping to Canada)
If your ship-to address is outside the U.S.A. or Canada, a UPS Expedited rate will be quoted to you at checkout. Please note we offer only UPS Expedited for shipping orders outside the U.S.A and Canada.
For all orders that do not have a U.S.A. ship-to address, please note that taxes or duties may be placed on the shipment upon receipt.
John Robshaw Textiles cannot predict and is not responsible for any taxes or duties that the country we are shipping to might place on the shipment. The receiver of the shipment is responsible for these charges.
Changes to your order can be made by you at any point while placing your order. Please review your order carefully before placing it. Once your order is submitted, we are unable to modify or cancel it. If you've selected the incorrect products, please review our returns procedures.
Please email firstname.lastname@example.org for an estimate. We issue custom delivery quotes based on your location and the item(s) in the order.
We accept Visa, Mastercard, and American Express.
All applicable taxes will be applied to orders within New York State.
Our preferred shipping method is UPS. We are not responsible for any returns that are lost. If you are unsatisfied with your purchase, you may return the product for a full refund, less shipping charges within 15 days of order receipt. Product must be clean, in original packaging, and in resalable condition to receive a full refund. Laundered items will not be accepted. Return package must include the provided return card, or a printed version of the return form found here.
If you return $1000.00 or more in product a 10% fee will be applied to your order. This includes separate orders placed on the same day that equal $1,000.
If there's a problem with your order return it to the manufacturer within 30 days of receipt for a full refund (less original shipping charges). To ensure that your return is processed accurately and promptly, please call our toll free number 1-800-243-7090 with the following information: Your order number (found in the upper right corner of the packing slip) and the reason for the return.
Upon receipt of your request, a Return Authorization number and form will be emailed to you that will include instructions for shipping the product back to us. Returned items must be in original (new) condition, with associated packing materials and packaging. Customers are responsible for return shipping costs. Please note that returns made without a Return Authorization Number cannot be processed and will not be accepted. Once the product is received at our warehouse we will issue a refund for the merchandise amount plus any applicable sales tax. We cannot refund original shipping charges. Please allow 2 - 4 weeks from receipt of your return for the credit to appear on the same account you used for purchase.
Products listed as FINAL SALE cannot be returned or exchanged.
SOUK ITEMS & BLOCK PRINT DRAWINGS
Please note all Souk items and Block Print Drawings are final sale. No refunds or exchanges can be made on Souk items and Block Print Drawings.
FURNITURE & HEADBOARDS
All furniture is final sale. No returns or exchanges can be made.
PROMOTIONAL CODES are not valid for TOCCA candles.
A NOTE ABOUT OUR PRODUCTS
Because all product is handcrafted, there may be slight variations in color, texture and finish. We do not consider these flaws, but rather an indication of our product uniqueness.
PROMOTIONAL CODES are not valid for Sunglasses.You may return sunglasses within 15 days of receiving your merchandise. Glasses must be returned unworn, with glasses case, microfiber cleaner, and information/warranty leaflet which is included with every pair. Failure to return merchandise with the above instructions will result in a rejected return. Your return will be sent back to the original shipping address without a refund.