Our preferred shipping method is UPS.
We use UPS for all shipments. Once an order has been placed, it will be processed within 24-48 hours. After processing, the order will be sent to the warehouse for shipment. All UPS Ground orders will be shipped from our warehouse within 5-7 business days. UPS Priority orders received by 11:00 AM, Monday-Friday, will be shipped the same day. UPS Priority orders placed after 11:00 AM will be shipped out the following business day.
Please note that all shipments require a signature upon delivery
.UPS will make three delivery attempts to your shipping address. After the third attempt, they will hold the package at their warehouse for you to pick up. John Robshaw Textiles is not responsible for additional shipping fees if you do not pick up your package. Customers may choose to waive the signature requirement by selecting the "Ship with no signature required" button at checkout. You should be aware that if you choose this option that you are releasing John Robshaw Textiles from any responsibility for the package once it is dropped off at your door.
Please note, UPS does not deliver to P.O. boxes. Please note, pillows with back ordered inserts will not ship until both the pillow and the insert are available.
When your items have shipped, you will receive an email from UPS with tracking information and shipping status. Please note, all merchandise is manufactured overseas and the expected delivery dates on backordered items are subject to change. The backorder dates listed online are based on sea shipments (via boat). If goods are held in customs, these dates can extend. We will notify you of any backorders and an expected ship date.
INTERNATIONAL SHIPPING (including orders shipping to Canada)
If your ship-to address is outside the U.S.A. or Canada, a UPS Expedited rate will be quoted to you at checkout. Please note we offer only UPS Expedited for shipping orders outside the U.S.A and Canada.
For all orders that do not have a U.S.A. ship-to address, please note that taxes or duties may be placed on the shipment upon receipt.
John Robshaw Textiles cannot predict and is not responsible for any taxes or duties that the country we are shipping to might place on the shipment. The receiver of the shipment is responsible for these charges.
Changes to your order can be made by you at any point while placing your order. Please review your order carefully before placing it. Once your order is submitted, we are unable to modify or cancel it. If you've selected the incorrect products, please review our returns procedures.
Please email firstname.lastname@example.org for an estimate. We issue custom delivery quotes based on your location and the item(s) in the order.
We accept Visa, Mastercard, and American Express.
All applicable taxes will be applied to orders within New York State.
Our preferred shipping method is UPS.
If you are unsatisfied with your purchase, you may return the product for a full refund, less shipping charges within 15 days of order receipt. Product must be clean, in original packaging, and in resalable condition to receive a full refund. Laundered items will not be accepted. Return package must include the provided return card, or a printed version of the return form found here
If you return $1000.00 or more in product a 10% fee will be applied to your order. Also, all return shipments unaccompanied by paperwork will be subject to a 10% restocking fee.
FOR BEACH TOWELS
If there's a problem with your order return it to the manufacturer within 30 days of receipt for a full refund (less original shipping charges). To ensure that your return is processed accurately and promptly, please call our toll free number 1-800-243-7090 with the following information: Your order number (found in the upper right corner of the packing slip) and the reason for the return.
Upon receipt of your request, a Return Authorization number and form will be emailed to you that will include instructions for shipping the product back to us. Returned items must be in original (new) condition, with associated packing materials and packaging. Customers are responsible for return shipping costs. Please note that returns made without a Return Authorization Number cannot be processed and will not be accepted. Once the product is received at our warehouse we will issue a refund for the merchandise amount plus any applicable sales tax. We cannot refund original shipping charges. Please allow 2 - 4 weeks from receipt of your return for the credit to appear on the same account you used for purchase.
Please note promotional codes apply to full-price items only. All sale product is FINAL SALE. No returns or exchanges will be accepted.
SOUK ITEMS & BLOCK PRINT DRAWINGS
Please note all Souk items and Block Print Drawings are final sale. No refunds or exchanges can be made on Souk items and Block Print Drawings.
Please note promotional codes DO NOT apply to headboard orders.
Please note, all Souk items are one-of-a-kind and/or vintage.
FOR JOHN ROBSHAW RETURNS IN THE FOLLOWING FABRICS (DANDA INDIGO, MANI INDIGO,GOTA INDIGO, SAFFA GREY, MANI AQUA, AND CHARBAGH CHAMBRAY)
We have a 1 year limited warranty on this line of products. This warranty does not apply to the fabric, but will cover against any manufacturer defects. We will accept returns but charge a 25% restocking fee, and you are solely responsible for the applicable freight charges for the return of the merchandise. We will replace/handle any damages that happen in shipping. Must be returned directly to vendor.
Please contact customer service for any questions or concerns at 1-800-542-7553.
A NOTE ABOUT OUR PRODUCTS
Because all product is handcrafted, there may be slight variations in color, texture and finish. We do not consider these flaws, but rather an indication of our product uniqueness.