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Frequently Asked Questions


I placed my order, but don’t have my UPS Tracking information. How do I know when my package will arrive?

You should receive a UPS Tracking confirmation email when your order has shipped. Please note, it can take up to five (5) business days after placing an order before an order is both processed and marked as shipped. If you placed an order with us and did not receive a UPS Tracking confirmation email, please email us at customerservice@johnrobshaw.com.


What I ordered isn’t exactly what I was imagining. Can I return it? Can I exchange it for another item?

For help and instructions regarding returns, please see our Return policies.


I recently placed an order. Why do I see two charges to my account?

When you place an order, our website authorizes your card. When your order is processed, your card is charged manually. The authorization you see on your statement is not a charge and will disappear within a few business days.


How do I set up a Trade Account?

Signing up for our Trade Program is quick and painless. Just download our application and submit it to trade@johnrobshaw.com.


Where do you sell John Robshaw Textiles? Do you have a store?

There are many retailers that carry an array of our items. To visit a store, please see our Store LocatorWe sell at ABC Carpet & Home in New York City, and ABC Carpet & Home in Delrey Beach, Florida, and we also sell our products directly from our website.


How do I order furniture?

For inquiries regarding furniture, including shipping time and pricing, please email customerservice@johnrobshaw.com.


I'm interested in ordering fabric. Who do I talk to?

The fabric line is sold exclusively to the trade through various showrooms across the US as well as internationally. Each showroom will be able to assist with fabric availability, pricing, and ordering details. Please see our list of Fabric Showroom Locations. If you don’t see a showroom in your area please contact us at fabric@johnrobshaw.com.