FAQ

 

You should receive a UPS Tracking confirmation email when your order has shipped. Please note, it can take up to 7 business days after placing an order before an order is shipped. If you placed an order with us and did not receive a UPS Tracking confirmation email, please email us at customerservice@johnrobshaw.com.

You can see our Return Policy here. We don't have the option for direct exchanges, but you can return items for store credit.

There are many retailers that carry an array of our items. To visit a store, please see our Store Finder.

You can see all our fabrics here. Just select the fabric you're interested in, select Fabric Inquiry, choose your State, and you'll be directed to your nearest showroom.

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