Please note that Bath & Beach items and Window Curtains are shipped separately, and have a separate return process listed below.Items marked as Final Sale and are not eligible for return or exchange.
We appreciate your order & hope you enjoy your purchase. However, if you are not fully satisfied, here's how to make a return:
- Returns must be sent via UPS within 30 days of order delivery.
- Returns must contain a completed Return Card.
- Items must be clean, in original packaging, and in resalable condition.
- Items cannot be laundered.
- Items marked as Final Sale and are not eligible for return or exchange.
- All returns valued over $1000 will incur a 15% restocking fee.
- If a return does not meet these criteria, it will be shipped back to you.
- Shipping charges are non-refundable.
Please ship via UPS to:
John Robshaw Textiles Returns
c/o Phoenix Business Solutions
1 Ackerman Avenue, Unit 5
Clifton, NJ 07011
Bath & Beach Returns
- If you would like to return Bath and Beach items, you can send them to our manufacturer within 30 days of receipt for a full refund, less shipping charges.
- Please call 1-800-243-7090 with your order number (found in the top right corner of the packing slip) and the reason for your return.
- Upon receipt of your request, a Return Authorization number and form will be emailed to you that will include instructions for shipping the product back to us.
- Returned items must be in original (new) condition, with associated packing materials and packaging. Customers are responsible for return shipping costs.
- Please note that returns made without a Return Authorization Number cannot be processed and will not be accepted.
- Once the product is received, we will issue a refund for the merchandise amount, plus any applicable sales tax.
Because of the handmade nature of these products, there may be slight variations in color, texture and finish. These aren't flaws, they're a part of what makes each item so special.