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We use UPS for all shipments. Once an order has been placed, it will be processed within 24-48 hours. After processing, the order will be sent to our warehouse for shipment.
Changes to your order can be made by you at any point while placing your order. Please review your order carefully before placing it. Once your order is submitted, we are unable to modify or cancel it. If you've selected the incorrect products, please review our returns procedures.
Inserts with back ordered pillows will not ship until the pillow is available. Please note, all merchandise is manufactured overseas and the expected delivery dates on backordered items are subject to change. The backorder dates listed online are based on sea shipments (via boat). If goods are held in customs, these dates can extend. We will notify you of any backorders and an expected ship date.
We accept Visa, Mastercard, and American Express.
All applicable taxes will be applied to orders within New York State.
Products listed as FINAL SALE cannot be returned or exchanged.
SOUK ITEMS & BLOCK PRINT DRAWINGS
Please note all Souk items and Block Print Drawings are final sale. No refunds or exchanges can be made on Souk items and Block Print Drawings.
FURNITURE & HEADBOARDS
All furniture is final sale. No returns or exchanges can be made.
PROMOTIONAL CODES are not valid on TOCCA candles.
PROMOTIONAL CODES are not valid on sunglasses. You may return sunglasses within 15 days of receiving your merchandise. Glasses must be returned unworn, with glasses case, microfiber cleaner, and information/warranty leaflet which is included with every pair. Failure to return merchandise with the above instructions will result in a rejected return. Your return will be sent back to the original shipping address without a refund.
A NOTE ABOUT OUR PRODUCTS
Because all product is handcrafted, there may be slight variations in color, texture and finish. We do not consider these flaws, but rather an indication of our product uniqueness.