Policies 

 

 

ORDER PROCESSING

We use UPS for all shipments. Once an order has been placed, it will be processed within 24-48 hours. After processing, the order will be sent to our warehouse for shipment.

 

WEB ORDERS

Changes to your order can be made by you at any point while placing your order. Please review your order carefully before placing it. Once your order is submitted, we are unable to modify or cancel it. If you've selected the incorrect products, please review our returns procedures.

 

BACK ORDERS

Inserts with back ordered pillows will not ship until the pillow is available. Please note, all merchandise is manufactured overseas and the expected delivery dates on backordered items are subject to change. The backorder dates listed online are based on sea shipments (via boat). If goods are held in customs, these dates can extend. We will notify you of any backorders and an expected ship date.

 

PAYMENT

We accept Visa, Mastercard, and American Express.

 

TAXES

Sales tax will be added to all orders shipped to a New York State address. Our physical presence in this state requires us to collect tax on behalf of New York State. For orders shipping to addresses outside of New York State we do not collect sales or use taxes. For those states imposing sales or use taxes, your purchase may be subject to tax unless it is specifically exempt from taxation. Your purchase may not be exempt merely because it was purchased by remote means. Certain states require purchasers to file sales or use tax returns for the year reporting all taxable purchases that were not taxed at time of purchase. John Robshaw assumes no liability for those taxes. Instructions of how to file sales/use tax returns may be found online at the website of your respective taxing authorities.

 

SALE ITEMS

Products listed as FINAL SALE cannot be returned or exchanged.

 

SOUK ITEMS & BLOCK PRINT DRAWINGS

Please note all Souk items and Block Print Drawings are final sale. No refunds or exchanges can be made on Souk items and Block Print Drawings.

 

FURNITURE & HEADBOARDS

All furniture is final sale. No returns or exchanges can be made.

 

CANDLES

PROMOTIONAL CODES are not valid on TOCCA candles.

 

SUNGLASSES

PROMOTIONAL CODES are not valid on sunglasses. You may return sunglasses within 15 days of receiving your merchandise. Glasses must be returned unworn, with glasses case, microfiber cleaner, and information/warranty leaflet which is included with every pair. Failure to return merchandise with the above instructions will result in a rejected return. Your return will be sent back to the original shipping address without a refund.

 

A NOTE ABOUT OUR PRODUCTS

Because all product is handcrafted, there may be slight variations in color, texture and finish. We do not consider these flaws, but rather an indication of our product uniqueness.