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Returns & Exchanges

All Sale items are Final Sale and are not eligible Returns or Exchanges.


RETURNS

We appreciate your order & hope you enjoy your purchase. However, if you are not fully satisfied, returns can be made if they meet the following criteria:

  • The package must be sent via UPS and include completed return card. (Click here for the return card.)
  • The product must be sent back within 15 days of order delivery.
  • The product must be clean, in original packaging, and in resalable condition.
  • Products cannot be laundered.
  • The product cannot be listed as FINAL SALE during time of purchase.
  • All returns valued over $1000 will incur a 10% restocking fee.
  • If a return is sent and does not meet these criteria, we may ship it back to you.
  • Shipping charges are non-refundable.

Please ship via UPS to:

John Robshaw Textiles Returns
c/o Phoenix Business Solutions
1 Ackerman Avenue, Unit 5
Clifton, NJ 07011  

 

Should you have any questions regarding your order, please email our Customer Service department at customerservice@johnrobshaw.com, or call (212) 594-6006 ext. 25 weekdays between 9:30AM and 5:00PM EST to speak with one of our associates. 

 

BATH AND BEACH RETURNS

 

If you would like to return Bath and Beach items, you can send them to our manufacturer within 30 days of receipt for a full refund, less shipping charges.

Please call 1-800-243-7090 with your order number (found in the top right corner of the packing slip) and the reason for your return.

Upon receipt of your request, a Return Authorization number and form will be emailed to you that will include instructions for shipping the product back to us.

Returned items must be in original (new) condition, with associated packing materials and packaging. Customers are responsible for return shipping costs.

Please note that returns made without a Return Authorization Number cannot be processed and will not be accepted.

Once the product is received, we will issue a refund for the merchandise amount, plus any applicable sales tax.
 

EXCHANGES

We do not accept exchanges at this time. You are welcome to make a return and place a new order on our website.