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We use UPS for all shipments. Once an order has been placed, it will be processed within 2 business days. After processing, the order will be sent to the warehouse for shipment. All UPS Ground orders will ship out within 2 - 3 business days. UPS Priority orders received by 11:00 AM, Monday – Friday, will be shipped the same day. UPS Priority orders placed after 11:00 AM will be shipped out the following business day. Once your order has shipped, you will receive an email from UPS with the latest tracking information.
Please note that all shipments require a signature upon delivery. UPS will make three delivery attempts to your shipping address. After the third attempt, they will hold the package at their warehouse for you to pick up. John Robshaw Textiles is not responsible for additional shipping fees if you do not pick up your package. Customers may choose to waive the signature requirement by selecting the "Ship with no signature required" button at checkout. You should be aware that if you choose this option that you are releasing John Robshaw Textiles from any responsibility for the package once it is dropped off at your door. Please note, UPS does not deliver to P.O. boxes.
The available shipping options for U.S.A. customers are UPS GROUND, UPS 2 DAY, AND UPS OVERNIGHT.
INTERNATIONAL SHIPPING (including orders shipping to Canada)
If your ship-to address is outside the U.S.A. or Canada, a UPS Expedited rate will be quoted to you at checkout. Please note we offer only UPS Expedited for shipping orders outside the U.S.A and Canada. For all orders that do not have a U.S.A. ship-to address, please note that taxes or duties may be placed on the shipment upon receipt. John Robshaw Textiles cannot predict and is not responsible for any taxes or duties that the country we are shipping to might place on the shipment. The receiver of the shipment is responsible for these charges.