We stand behind our products and will gladly accept returns of eligible products within 30 days of delivery. 

• To initiate a return, visit our Returns page and enter your order number and email address. Returns sent without return requests cannot be accepted.
• Items must be clean, in original packaging, and in resalable condition. Items cannot be laundered.
• Final Sale items are not eligible for return or exchange.
• If a return isn't within the return policy, it will be shipped back to you.
• Shipping charges are non-refundable.

Free Ground Shipping is available for all homeline products, John Robshaw custom beds, and products from our Cloth & Co. collaboration. Our custom beds are shipped with complimentary white glove delivery and assembly on site.

Select vintage furniture requires an additional custom shipping cost, based on weight and distance. To inquire about a shipping price, please use the 'Request Shipping Quote' button on the product page or email customerservice@johnrobshaw.com with your shipping address and product details.

Furniture orders can be picked up at the John Robshaw Shop in Falls Village, CT for no additional cost.

• All orders excluding vintage furniture are delivered via UPS Ground, UPS 2nd Day Air, UPS Next Day Air or UPS Worldwide Expedited for international shipping.
• Shipping charges are non-refundable.
• Free shipping option only applies to the contiguous US.
• Please allow up to 4 business days for your order to be processed and shipped.
• When your order ships you will receive an email from UPS with the latest tracking number and details.
• UPS 2nd Day Air and UPS Next Day Air orders received before 11:00 AM Monday – Friday will be shipped the same day.
• UPS 2nd Day Air and UPS Next Day Air orders placed after 11:00 AM will be shipped out the following business day.
• Since orders are delivered via UPS, we cannot deliver to P.O. Boxes.
• If you choose to ship with a signature required, and are not available upon first delivery, UPS will bring your package to the nearest UPS Access Point Location. Please note that we are not responsible for additional shipping fees if you do not pick up your package.
• You may choose to ship with no signature required. Please note that upon pickup by UPS, we are no longer responsible for packages if this option is chosen.
• Select vintage furniture requires an additional custom shipping cost, based on weight and distance. To inquire about a shipping price, please use the 'Request Shipping Quote' button on the product page or email customerservice@johnrobshaw.com with your shipping address and product details. Furniture orders can be picked up at the John Robshaw Shop in Falls Village, CT for no additional cost.

• Please review all items and information on your order carefully before placing it.
• Once your order is processed, we are unable to modify or cancel it.
• If you've selected the incorrect products, please review our returns procedures.

Discount codes are not applicable retroactively or in combination with other discounts. Enter code during checkout. Offer not valid on furniture, pillow inserts, wholesale, trade, fabric, or wallpaper orders. Additional exclusions may apply.

• Any sale item purchased at a discount of 50% or greater is Final Sale, no returns or exchanges may be made.
• Discount codes may be required for some promotions and may not be combined with other sales or offers, including designer discounts.
• Sale offers may not be applied retroactively.
• Sales and discount codes are applicable to John Robshaw Wholesale orders.

• Sales tax will be added to all orders shipped to the following states: CA, CT, CO, FL, GA, IL, KS, MA, NC, NJ, NY, PA, SC, & TX.
• Our nexus in these state requires us to collect tax on their behalf.
• For other states imposing sales or use taxes, your purchase may be subject to tax unless it is specifically exempt from taxation.
• Your purchase may not be exempt merely because it was purchased by remote means.
• For other states imposing sales or use taxes, your purchase may be subject to tax unless it is specifically exempt from taxation.
• Your purchase may not be exempt merely because it was purchased by remote means.
• Certain states require purchasers to file sales or use tax returns for the year reporting all taxable purchases that were not taxed at time of purchase. John Robshaw assumes no liability for those taxes.
• Instructions of how to file sales/use tax returns may be found online at the website of your respective taxing authorities.

Because of the handmade nature of these products, there may be slight variations in color, texture and finish. These aren't flaws, they're a part of what makes each item so special.

You should receive a UPS Tracking confirmation email when your order has shipped. Please note, it can take up to 7 business days after placing an order before an order is shipped. If you placed an order with us and did not receive a UPS Tracking confirmation email, please email us at customerservice@johnrobshaw.com.

You can see our Return Policy here. We don't have the option for direct exchanges, but you can return items for store credit.

There are many retailers that carry an array of our items. To visit a store, please see our Store Finder.

You can apply for our Trade Program here.

You can apply for our Wholesale Program here.

You can see all our fabrics here. Just select the fabric you're interested in, select Fabric Inquiry, choose your State, and you'll be directed to your nearest showroom.